Ensemble IP Privacy Policy

Ensemble IP (“we,” “our,” or “us”) provides this privacy policy to describe how we collect, use, and share the personal information of individuals who (a) visit our websites at www.ensembleip.com, www.quartet.pro, or www.duetip.ai, or any other website that links to this privacy policy (the “Sites”), or (b) use, or are authorized by our customers to use, our Quartet and Duet software products, or engage us to perform our patent search and consulting services (collectively, the “Services”), whether as an employee, contractor, or other individual user acting on a customer’s behalf, or as an individual customer (each, an “Authorized User”).

This Privacy Policy does not apply to Customer Data or Confidential Information, meaning the data our customers or their Authorized Users submit to, or generate through their use of, the Services (for example, the substantive content Authorized Users create, upload, or process within the Services, or the invention disclosures, technical materials, and other information Customer submits in connection with a patent search or consulting engagement). Customer Data and Confidential Information are governed by our agreement with the applicable customer (e.g., the Subscription License Agreement, Trial Evaluation Agreement, or Terms and Conditions for Patent Search & Consulting Services), not by this Privacy Policy. This Privacy Policy covers personal information about individuals, including Authorized Users’ own name, business contact details, and log-in and account information.

Information Collection

When using our Sites or Services, you may provide information about yourself, including your name, contact information, log-in information, and other information you choose to provide. For example, we collect this information when you join our email list, create an account, contact us, register as an Authorized User of the Services, or interact with us for any other purpose. We may also collect your mailing and billing information when you place an order with us.

We (and other entities) automatically collect information relating to your interactions with us and our Sites, including browser type, IP address, pages visited and other activities on the Sites, device type, time and date of visit, and other information we collect through the use of cookies and similar technology. See the “Cookies and Analytics” section below to learn more about this information and the choices available to you.

We do not knowingly collect personal information from children under 13 (or 16, where required by applicable law). If you believe a child has provided us with personal information, please contact us using the details below so we can delete it.

Information Use

We use your information for the following purposes:

• To fulfill your orders;
• To respond to your inquiries, including questions about order status;
• To operate and improve our products and services;
• To operate, personalize, and improve the Sites, including for analytics purposes;
• To promote and market our products and services, including to send updates, promotions, advertisements and marketing materials that may be of interest to you;
• To comply with the law and to maintain the security of our Sites; or
• With your consent, or as otherwise disclosed at the time information is collected.

We may use information that has been de-identified or aggregated without limitation. We do not use artificial intelligence or machine learning technologies to process personal information collected under this Privacy Policy. Our Services may use artificial intelligence or machine learning technologies to process Customer Data on behalf of our customers; that processing is addressed in our agreement with the applicable customer, not in this Privacy Policy.

Information Sharing

We may share the information we collect with other parties, including the following:

• With third-party service providers who process information on our behalf, such as payment processors, data hosting services, and email service providers, or with our legal or business advisors;
• With current affiliates or joint venture partners, or those we may have in the future;
• As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding;
• Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, to protect our rights or the rights of third parties, or to protect the safety or security of any person or entity;
• With your consent or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without limitation. We do not sell or share your personal information for monetary or other valuable consideration.

Cookies and Analytics

We use cookies and similar technologies on the Sites, which fall into the following categories:

• Essential cookies, which are necessary for the Sites to function;
• Analytics cookies, which help us understand how visitors use the Sites (e.g., Google Analytics, Google Tag Manager);
• Marketing cookies, which are used to deliver relevant advertising (e.g., Google Analytics, Google Tag Manager).

We work with third parties that collect data about your use of the Sites and other sites or apps over time for analytics and marketing purposes. You can manage your cookie preferences through our cookie consent tool, CookieYes, or through your browser settings. Note that blocking cookies may affect how the Sites function.

Third-Party Linking and Tools

The Sites may provide links to third-party websites or apps. We do not control the privacy practices of those websites or apps, and they are not covered by this privacy policy. You should review the privacy policies of other websites or apps that you use to learn about their data practices.

The Sites also include integrated social media tools or “plug-ins,” such as social networking tools offered by third parties. If you use these tools to share personal information or you otherwise interact with these features on the Sites, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public.

Your interactions with third-party companies and your use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to carefully read the privacy policies of any accounts you create and use.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Additional detail on our security practices is available at trust.ensembleip.com.

Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal compliance purposes). Our general retention periods are as follows:

• Customer Data (SaaS Products, whether accessed under a paid subscription or a trial evaluation): retained for up to 90 days after contract or trial termination;
• Customer Support Tickets & Phone Calls: retained for up to 7 years;
• Customer Sales & Opportunity Data: retained for up to 7 years.

After the applicable retention period expires, we securely delete or de-identify the information.

International Users (EEA, Switzerland, UK)

This section applies to those that use our Sites from the European Economic Area, Switzerland, or the United Kingdom.

Sometimes, we process personal information with your consent. On other occasions, we may process personal information when necessary to fulfill a contract or where required to do this by law. We may also process personal information when it is in our legitimate interests to do this (e.g., for customer service, product development, or safety and security purposes) and when these interests are not overridden by your data protection rights.

Please be aware that the personal information we collect may be transferred to and maintained on servers or databases located outside your state, province, country, or other jurisdiction, where privacy laws may not be as protective as those in your location. Where we transfer personal information outside the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses.

You have the right to:

• Request access to the personal information we hold about you;
• Request that we rectify or erase your personal information;
• Request that we restrict or block the processing of your personal information;
• Under certain circumstances, receive personal information about you that we store and transmit to another party without hindrance from us (data portability); and
• Where we previously obtained your consent, withdraw that consent at any time.

To exercise these rights, contact us using the “Contact” section below. We may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so.

You also have the right to lodge a complaint with the supervisory authority in your country of residence.

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and (if applicable) sell or share, and to request access to that information;
• Request deletion of your personal information, subject to certain exceptions;
• Request correction of inaccurate personal information;
• Opt out of the sale or sharing of your personal information, and out of use of sensitive personal information for purposes beyond what’s necessary to provide our services;
• Not receive discriminatory treatment for exercising your privacy rights.

We do not sell or share personal information as defined under the CCPA/CPRA. We do not knowingly sell or share the personal information of consumers under 16 years of age. To exercise your rights, contact us using the details below. We will verify your request before responding, consistent with applicable law.

Your Choices

To opt out of our email marketing, use the unsubscribe link provided at the bottom of each marketing message. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations.

Update Your Information

When you have an account with us, you may review, change, or update your contact information by contacting us at mail@ensembleip.com.

Changes to This Privacy Policy

If our information practices change, we will post the updated policy on this page and revise the “Effective Date” above. We encourage you to review this page periodically for updates.

Ensemble IP
800 Maine Avenue SW, Suite 200
Washington, DC 20024
United States of America
+1 202 869 0203
mail@ensembleip.com